1. Acceptance of Terms

Welcome to EzzySMS ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our bulk SMS platform and services. By accessing or using EzzySMS, you agree to be bound by these Terms and our Privacy Policy.

If you disagree with any part of these Terms, you may not access or use our services. These Terms apply to all visitors, users, and others who access or use our service.

2. Service Description

EzzySMS provides bulk SMS messaging services that allow users to send text messages to multiple recipients simultaneously. Our services include:

• Bulk SMS messaging capabilities
• Contact management and organization
• Delivery reports and analytics
• Message scheduling functionality
• Multi-channel communication options
• Customer support services

Service Availability

We strive to maintain high service availability but cannot guarantee 100% uptime. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

3. Acceptable Use Policy

You agree to use EzzySMS services only for lawful purposes and in accordance with these Terms. You are prohibited from:

Prohibited Activities

• Sending spam, unsolicited, or bulk messages without proper consent
• Transmitting harmful, threatening, abusive, or defamatory content
• Violating any applicable laws, regulations, or third-party rights
• Impersonating others or providing false information
• Attempting to interfere with or disrupt our services
• Using our services for fraudulent or illegal activities
• Sending messages containing malware, viruses, or malicious code
• Harassing or stalking individuals

Required Practices

• Obtain proper consent before sending messages to recipients
• Provide clear opt-out mechanisms in your messages
• Maintain accurate recipient contact lists
• Honor opt-out requests promptly
• Use our services responsibly and ethically

4. Account Management

Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Use strong passwords and enable two-factor authentication when available
• Regularly monitor your account for suspicious activity

Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or other reasons we deem necessary to protect our service and users.

5. Payment Terms

Pricing and Fees

Our services are provided on a prepaid or subscription basis. Current pricing is available on our website and may be subject to change with reasonable notice.

Payment Processing

• Payments are processed through secure third-party payment processors
• All fees are non-refundable unless otherwise specified
• You are responsible for any applicable taxes
• Failed payments may result in service suspension

Refund Policy

Refunds are generally not provided for unused credits or services, except in cases of technical errors on our part or as required by law. Refund requests must be submitted within 30 days of the original purchase.

6. Privacy and Data Protection

Data Collection and Use

We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to our data collection and processing practices as described in our Privacy Policy.

Your Responsibilities

• Ensure you have proper consent to collect and use recipient data
• Comply with applicable data protection regulations (GDPR, CCPA, etc.)
• Protect the personal data you upload to our platform
• Respect recipient privacy and communication preferences

Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and you acknowledge the inherent risks of data transmission over the internet.

7. Intellectual Property

The EzzySMS platform, including its software, design, content, and trademarks, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer our platform without written permission.

Your Content

You retain ownership of the content you send through our platform. By using our services, you grant us a limited license to process and transmit your content as necessary to provide our services.

8. Disclaimers and Limitations

Service Disclaimers

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• 100% message delivery rates
• Uninterrupted service availability
• Compatibility with all devices or networks
• Error-free operation

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to our services will cease
• Outstanding fees remain due and payable
• We may delete your account data in accordance with our data retention policy
• Provisions that should survive termination will continue to apply

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes through email or platform notifications. Continued use of our services after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Uganda. Any disputes arising from these Terms will be resolved in the courts of Uganda.