Privacy Policy

Information We Collect

We collect various types of information to provide and improve our bulk SMS services:

Account Information

Name, email address, phone number, business details, and payment information required for account creation and billing.

Message Data

SMS content, recipient phone numbers, sender IDs, delivery timestamps, and campaign analytics.

Usage Analytics

Platform usage statistics, feature interactions, API calls, and performance metrics.

Technical Data

IP addresses, browser information, device identifiers, and system logs for security and troubleshooting.

Important: We only collect information that is necessary to provide our SMS services and comply with telecommunications regulations.

How We Use Your Information

We use your information for the following legitimate purposes:

Service Delivery: Processing and delivering your SMS messages to recipients
Account Management: Creating and maintaining your account, processing payments, and providing customer support
Compliance: Meeting legal and regulatory requirements for telecommunications services
Security: Protecting against fraud, unauthorized access, and maintaining platform security
Analytics: Providing delivery reports, campaign analytics, and usage statistics
Communication: Sending service updates, billing notifications, and important announcements
Improvement: Enhancing our services, developing new features, and optimizing performance

Marketing Communications: We will only send promotional emails with your explicit consent, and you can unsubscribe at any time.

Data Sharing and Disclosure

We may share your information in the following circumstances:

SMS Carriers: Sharing necessary data with mobile network operators to deliver your messages
Service Providers: Working with trusted third-party providers for payment processing, cloud hosting, and analytics
Legal Requirements: Complying with court orders, legal processes, or regulatory requests
Business Transfers: In connection with mergers, acquisitions, or asset sales (with prior notice)
Consent: When you explicitly authorize us to share information with third parties

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement comprehensive security measures to protect your information:

Encryption: All data transmissions use TLS/SSL encryption
Access Controls: Strict authentication and authorization protocols
Data Centers: Secure, certified facilities with physical security measures
Regular Audits: Ongoing security assessments and vulnerability testing
Employee Training: Regular privacy and security training for all staff
Incident Response: Established procedures for handling security incidents

Security Notice: While we implement industry-standard security measures, no system is 100% secure. Please use strong passwords and keep your login credentials confidential.

Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request copies of your personal data we hold
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your data (subject to legal obligations)
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your information
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below. We will respond within 30 days of receiving your request.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic platform functionality and security
Analytics Cookies: Help us understand usage patterns and improve our services
Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

Data Retention

We retain your information for the following periods:

Account Data: Retained while your account is active and for 2 years after closure
Message Content: Stored for 90 days for delivery tracking, then deleted
Delivery Logs: Kept for 2 years for billing and compliance purposes
Financial Records: Retained for 7 years as required by law
Marketing Data: Deleted immediately upon unsubscribe or consent withdrawal

Note: Some data may be retained longer if required by law or to resolve disputes.